Customer Service And Help Desk

Innovex offers a wide variety of customer service and help desk solutions designed to streamline your operation and get maximum effectiveness from your staff.

Our services include:-

On-line Training and Product Integration

On-site Training and Education

Intranet, Internet and CD-ROM Applications

Merchant, Customer, Channel, Dealer Ordering Systems

Merchant, Customer, Channel, Dealer Information Systems

Back Office Intranets

Contact Innovex today to find out how we can help you improve your business.

EziAuthor

EziAuthor is a CBT development shell that allows rapid and therefore cost effective development of training courseware for complex billing systems in the telecommunications and utilities industries.

The EziAuthor programming shell allows for the development of training solutions for delivery via CD-ROM, intranet, or internet.

Training modules may be used in a formal training laboratory situation or delivered direct to the learner’s desktop workstation. This flexibility allows an EziAuthor-developed training suite to mesh effortlessly with your staff development planning.

The important features of the EziAuthor system, however, are not apparent to the end user of the training software.

This system has enabled Innovex to demonstrate that it is possible to overcome the two principal disadvantages of CBT in the area of billing system training; cost and maintainability.